Refund policy

Refund Policy

We have a 30-day return policy. This means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase, such as your order confirmation email or order number.

To start a return, please contact us at pauline@scribli.co.uk.

If your return is accepted, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

You can contact us at pauline@scribli.co.uk with any questions about returns or refunds.

Return Postage

If you are returning an item because you have changed your mind, you will be responsible for the cost of return postage.

If the item is faulty, damaged, or incorrect, you will not be responsible for return postage costs. In these cases, please contact us before returning the item so we can advise you on the next steps.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can review the issue and put it right.

To help us assess the problem, we may ask you to provide photographs of the item and its packaging.

Non-Returnable Items

Some items cannot be returned, including:

• perishable goods such as food, flowers, or plants

• custom or personalised products

• personal care goods such as beauty products

• hazardous materials, flammable liquids, or gases

We also do not accept returns on:

• sale items

• gift cards

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges

The quickest way to receive a different item is to return the original item first. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period

If you are purchasing as a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, for any reason and without needing to provide a reason.

If you exercise this right to cancel because you have changed your mind, you are responsible for the cost of returning the item unless we state otherwise.

To qualify, the item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be made to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and apply the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at pauline@scribli.co.uk.