Terms of service

Terms of Service

OVERVIEW

Welcome to Scribli. Throughout these Terms, the words “we”, “us” and “our” refer to Scribli, operated by Pauline Smith trading as Scribli.

Scribli operates this website and online store, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Our store is hosted on Shopify, which enables us to offer our products and services to you online.

These Terms of Service, together with any policies referred to within them, explain your rights and responsibilities when using our Services.

Please read these Terms carefully before using our website. By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and any other policies made available on our website. If you do not agree, please do not use our website or Services.

  1. ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old, or that you are using the Services with the involvement or consent of a parent or guardian.

To use certain parts of our Services, including making a purchase, you may be asked to provide information such as your name, email address, billing details, payment information and delivery address. You agree that any information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of any account login details and for all activity carried out under your account. You must not transfer, sell or assign your account to another person.

  1. OUR PRODUCTS

We aim to display our products and services as accurately as possible. However, colours and product appearance may vary depending on the device, screen settings and display quality you use.

We do not guarantee that product images on the website will always perfectly reflect the exact appearance of the item received.

All product descriptions, availability and pricing are subject to change at any time without notice. We also reserve the right to discontinue products or limit quantities where necessary.

  1. ORDERS

When you place an order with Scribli, you are making an offer to purchase products from us. We reserve the right to accept or refuse any order.

An order is only accepted once we have confirmed it. Payment must be authorised and received before acceptance.

Please check your order carefully before submitting it. Once an order has been accepted, we may not be able to make changes or cancel it.

If we need to refuse, amend or cancel an order, we will try to contact you using the details you provided at checkout.

Any returns, refunds or exchanges will be handled in accordance with our Refund Policy, where applicable.

You confirm that any products purchased from our website are for personal use and not for resale unless agreed by us in writing.

  1. PRICES AND BILLING

All prices shown on our website are subject to change without notice. The price charged will be the price displayed at the time your order is placed, as confirmed in your order confirmation email.

Unless otherwise stated, prices may not include delivery charges, customs fees or import duties where applicable.

You agree to provide current, complete and accurate payment, billing and account information for all purchases made through our website.

By placing an order, you confirm that:

  • the payment details you provide are accurate;

  • you are authorised to use the payment method;

  • your payment provider will honour the transaction; and

  • you will pay all charges incurred, including any applicable delivery charges and taxes.

  1. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the timescales stated on our website, but all delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by delivery providers, customs, severe weather, strikes or other events beyond our reasonable control.

If your order arrives damaged or does not arrive, please contact us as soon as possible at pauline@scribli.co.uk so we can help.

  1. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product descriptions, branding and design elements, is owned by or licensed to Scribli unless otherwise stated.

You may use this website for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, republish or exploit any content from our website without our prior written permission.

All trademarks, business names, logos and branding displayed on this site remain the property of their respective owners.

  1. OPTIONAL TOOLS

We may provide access to third-party tools or features that we do not control or monitor.

These are provided on an “as is” and “as available” basis without any warranty, representation or endorsement from us. Your use of any third-party tools is entirely at your own risk.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. These are provided for convenience only.

We are not responsible for the content, availability, accuracy or practices of third-party websites. If you choose to use them, you do so at your own risk.

  1. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

However, any purchase you make through this store is made directly with Scribli, not with Shopify. Shopify is not responsible for any aspect of any sale between you and Scribli.

  1. PRIVACY

Any personal information we collect through the Services will be handled in line with the policies and practices we make available on our website.

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify in order to operate and support the store.

  1. FEEDBACK AND REVIEWS

If you send us feedback, suggestions, reviews or other content, you grant us permission to use, reproduce, publish and display that content for business purposes, including improving and promoting our Services.

You confirm that any content you submit is your own, is accurate, and does not infringe the rights of any third party.

We reserve the right to remove reviews or content that we believe are unlawful, abusive, misleading, offensive or otherwise inappropriate.

  1. ERRORS AND OMISSIONS

From time to time, there may be information on our website that contains typographical errors, inaccuracies or omissions, including in relation to product descriptions, pricing, promotions, delivery times or availability.

We reserve the right to correct such errors and to update or cancel orders where necessary.

  1. PROHIBITED USES

You may use our website only for lawful purposes.

You must not use the Services:

  • for any unlawful, fraudulent or harmful purpose;

  • to infringe our intellectual property rights or those of others;

  • to transmit viruses, malware or malicious code;

  • to send spam or misleading communications;

  • to scrape, copy, harvest or misuse data from the website;

  • to interfere with the operation or security of the website; or

  • to use bots, automated systems or AI agents in a way that breaches these Terms or disrupts the Services.

We reserve the right to suspend or terminate access if we believe these Terms have been breached.

  1. AGENTS

If you use an automated tool, software agent or similar technology to access our Services, it must clearly identify itself and comply with any restrictions we apply.

We may limit, block or control access by such tools at any time.

  1. TERMINATION

We may suspend or terminate your access to the Services at any time if we reasonably believe you have breached these Terms.

Any obligations or liabilities incurred before termination will continue after termination where relevant.

  1. DISCLAIMER

We aim to keep our website accurate and up to date, but we do not guarantee that all information will always be complete, current or error-free.

To the fullest extent permitted by law, our Services and products are provided on an “as is” and “as available” basis, except where your statutory rights under UK consumer law apply.

Nothing in these Terms excludes or limits any rights you have under applicable consumer law.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Scribli shall not be liable for any indirect or consequential loss arising from your use of the Services or products purchased through the website.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any matter that cannot legally be excluded under applicable law.

  1. INDEMNITY

You agree to be responsible for any losses, claims or costs arising from your breach of these Terms or your misuse of the Services.

  1. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue in full force and effect.

  1. ENTIRE AGREEMENT

These Terms, together with any policies referred to within them, form the entire agreement between you and Scribli in relation to your use of the Services.

  1. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations where reasonably necessary.

  1. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

  1. CHANGES TO THESE TERMS

We may update these Terms from time to time by posting a revised version on this page.

It is your responsibility to check this page periodically for updates. Continued use of the website after changes are posted means you accept those changes.

  1. CONTACT INFORMATION

Questions about these Terms should be sent to:

Pauline Smith trading as Scribli
Email: pauline@scribli.co.uk
Phone: 07449 958992